Booking policies
Cancellations and rescheduling
Please provide 48 hrs notice to cancel or reschedule. (Advance notice allows us to offer your appointment to another client.)If less notice is given and we cannot fill your appointment, a cancellation fee will apply) This fee must be paid before another appointment can be booked.
Late arrivals
Please contact us as soon as possible if you are running late. Arriving more then 10 mins late will likely require rescheduling and is subject to a fee.
No-shows
If you miss your appointment without notifying us, the full appointment cost must be paid before another appointment can be booked. And a deposit for the next appointment may be required.
Read our frequently asked questions section below.
Can you refuse or discontinue services?
Yes. We are committed to providing a safe and respectful environment for our employees and customers.
We do not tolerate:
Rude, belligerent, or abusive behavior toward our employees.
Yelling at, insulting or harassing our employees.
Threats, intimidation, or discriminatory remarks toward our employees.
Unsafe behavior or refusal to follow safety instructions.
If these expectations are not met, we may refuse or discontinue services and decline future bookings.
Frequently asked questions
Some dogs benefit from shorter visits, gradual introductions or adjustments to their grooming routine. We will discuss an approach suited to your dog’s needs.
Our services are charged by time. If an appointment ends early, charges reflects the professional time & care already provided.
We will pause, modify or stop the service. We will contact you to discuss the next steps. Your dog’s well-being and the safety of everyone involved guide these decisions.
We assess each dog individually to determine whether we can safely meet their needs. Please tell us about anxiety, handling sensitivities, previous grooming difficulties or any history of biting in the intake form.
We respect each owner’s choices and recommend discussing vaccination and
parasite prevention with your veterinarian. Protection against fleas, ticks and lice
should be tailored to your dog’s lifestyle and local risks, especially if they visit dog
parks, farms or spend time around animals.
While awaiting pickup, your pet will be placed in a suitable, clean kennel or
pen based on their individual needs & comfort.
Prompt pickup is required after all services, without exception. Please
be prepared to collect your pet as soon as we notify you that they are ready.
We use a gentle, gradual introduction process to help puppies feel safe,
relaxed, and confident during grooming. Each step is designed to build positive
experiences and familiarity, creating a strong foundation for comfortable
grooming throughout their lifetime.
All new puppies begin with this introduction process. Please read our
Introduction to Puppy Grooming carefully before requesting an appointment.
Our grooming services are charged by time, and each appointment is one-on-
one so we can provide personalized care and attention. Every dog is unique, with
different coat conditions, temperaments and comfort levels during grooming. Your
price reflects the time needed to groom your dog safely, gently and comfortably.
(Please refer to our price chart for rates)
We welcome grooming clients who commit to a regular appointment schedule
tailored to their dog’s individual needs. Consistent grooming helps keep your
dog’s coat healthy and manageable, allows us to complete service within the
time reserved for your dog and keep costs predictable from one appointment
to the next.
Yes. We are committed to working alongside other groomers and pet care
businesses in Prince George to support our clients. If another provider offers
a service better suited to your dog’s needs, we’re happy to help point in the
right direction.
Follow us on social media to stay connected with our community involvement,
upcoming events & services.
We do not offer discounts. Our pricing reflects the time, skills and care each
dog needs. Every service is tailored to your dog’s individual needs, with their
comfort & wellbeing guiding our approach.
We assess each dog individually, with their safety, health and comfort as our
priorities. We welcome dogs of all breeds and sizes, provided we can safely meet
their unique physical and behavioural needs. Acceptance also depends on our
current availability for your dog’s specific size and breed.
Yes. We offer a brief, 15-minute consultation before booking a full service. A
consultation may be required based on your dog’s individual needs. Our pet care
professional will determine this during your initial intake.